Human beings in the Service Sector – AI in Data Processing
Although systems and challenges are becoming increasingly complex, many companies now rely almost exclusively on AI – on the assumption that all problems can be standardised and handled by a chatbot or telephone bot.
The result: frustrated customers – no solutions – a poor corporate image
That is why we want to set an example – for people in customer service and AI in data processing.
B2B electronics is a business built on trust – from the printed circuit board through the software solution to the finished sensor. Ultimately, it is the person who has an overview of the product lifecycle and the manufacturing process who makes the decision – holistically and intuitively.
AI can help us maintain this overview, but it cannot replace us.
Here you will find our members who are actively committed to their service staff – and who support them with AI, but would never replace them.
“As an EMS service provider, we use AI for efficient data processing so that our experts have more time to provide high-quality customer service.
The EMS business is a people-to-people business based on trust.”
“As operational and strategic consultants to the European electronics industry, we know that a company’s true value lies in the knowledge and experience of its staff.
That is why we use AI to make this knowledge visible, so that we have more time for face-to-face interaction with our clients.”
“AI is an important tool in marketing – but the ideas and content emerge from conversations with people within their companies, at trade fairs and events.
AI gives people and their ideas the visibility they deserve – so that hidden champions can make a name for themselves and sustainable solutions can gain traction.”
Let’s make a statement with the ‘Humans in Service’ logo by actively using it and showing our support for our customer service experts. Let’s share, comment on and spread the logo – on our websites, in posts, presentations and print media.
Good, personalised service is increasingly becoming a unique selling point, as many customers value it and miss it. We need to let them know that – particularly amongst small and medium-sized enterprises – there are still companies that value their staff!
Do you like this initiative and would like to use the logo? – Get in touch so that we can add you to this landing page and send you the logo!
